Frequently Asked Questions
Everything you need to know about COLD CULTURE™
How long does shipping take?
Domestic orders are typically processed within 24-48 hours and delivered within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached to be eligible for a refund or exchange.
How do I care for my COLD CULTURE™ garments?
To maintain the quality of our fabrics, we recommend washing items inside out on a cold, gentle cycle and hanging them to dry. Avoid tumble drying or using harsh bleaches.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various 'Buy Now, Pay Later' options depending on your region.
Can I track my order?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
Do you restock sold-out items?
Many of our drops are limited edition to maintain exclusivity. However, we occasionally restock core essentials. We recommend signing up for our newsletter to receive instant notifications on restocks.